We’ll keep your information safe
Your personal data is in safe hands, we are dedicated to ensuring your data security and confidentiality.
About this policy
Along with our and , this policy explains how we collect and handle your information across all of our websites, mobile apps and other services. We’ll review this policy from time to time to make sure it’s up-to-date. If we make changes, we’ll post the latest version here. When we make significant changes, we’ll let you know when you next access our services, or by other communications.
Why and how do we use your personal data?
We only use your information where you’ve given us your consent, where it’s necessary to deliver the services you’ve requested, where it’s necessary to exercise or comply with legal rights or obligations, or for normal business purposes of the kind set out in this policy.
What personal data do we collect?
Everyone who uses our services will have bits and pieces of information about them collected, stored and processed. However, we don’t collect more information than we need.
How long do we store your personal data?
We only keep your data for as long as we need it or are required to for legal reasons. We’ll then either delete it or anonymise it so it doesn’t identify you. We treat data differently depending on what it’s used for, but you can ask us to delete your personal data at any time.
When is your information shared with or collected by third parties?
We share your information only where you ask us to, where it’s a necessary part of doing business with you and providing you with the services, or where we need to for legal reasons. Companies you book with via Lazy Frog Booking (like airlines or hotels) will collect your data in line with their own policies. Sometimes companies that advertise via our services may also collect your information (see ). Finally, companies that help us deliver our services will also collect and use your data on our behalf.
How do we keep your personal data secure?
Safeguarding your privacy is embedded in our culture and we use a combination of industry-standard methods to protect it.
Where do we store your information?
Your data is securely stored in data centres around the world – the exact location depends on where you are when you use Lazy Frog Booking. Your data will only be processed by suppliers who provide appropriate contractual safeguards for the information they process. Sometimes your data may be stored in countries with different levels of security to your own but we always make sure their standards meet ours.
How is your information used for advertising?
You’ll see various adverts when you use our services and might also see adverts about Lazy Frog Booking when you’re on other platforms. These adverts might come from us or from third parties and may be personalised to make them more relevant to you. The information used to personalise adverts you see may include your details of what you’ve searched for on Lazy Frog Booking or general location information at a city or airport level, but will never include your name, contact details or other information that would enable you to be identified in the offline world. If you want to manage how your information is used for advertising purposes, you can find out more below and in our .
What are your choices and rights?
If you’ve got a Lazy Frog Booking account, you can access, edit, download or delete the key personal data associated with your profile at any time by going to your Profile. From here you can also manage your subscription and marketing preferences.
You also have rights in relation to the personal data we have about you, which we explain in more detail below. You can exercise these rights by getting in touch with us via our Contact page.
Who are we and how can you contact us?
Lazy Frog Booking is provided by Substratum Investments, a business registered in Australia.
Lazy Frog Booking is the Data Controller of any information collected from you by us.
Our business number is: 96 685 639 180
Our registered office address is: 32 Stockwell Way, Kingsley WA 6026